Building Community 101: Your Customers Are Talking, Are You Listening...and More Importantly, Acting? Customers are discussing your brand online. Are you listening? Are you participating in their conversations? What do you mean you don't think you don't have to? Silly rabbit. This day and age, it is critical every company builds a Social Media strategy […]

Introduction to Social Media Chris will give an introduction to social media based on a completed chapter from his unfinished book, Social Media Champions. During this session, he will discuss "what is social media?", provide a brief overview of what he calls the 4 C's of social media (context, communications, collaboration, connections) and dive into […]